Orator offers a limited warranty for a period of two (2) years from the original date of purchase against all manufacturing defects.
Under this warranty, Orator will ship either a complete replacement unit if necessary, or the needed replacement parts for self-installation. Customers replacing parts themselves will not void their existing warranty. Whether a replacement unit or spare parts are needed is decided by Orator on a case-by-case basis.
This warranty does not cover accidental damage, or damage caused to the unit on purpose to require a repair or replacement — including, but not limited to, excessive filth, excessive force, dropping the unit, submerging the unit in water, or shorting out its circuits. Orator reserves the right to determine the nature of a defect and whether it was caused intentionally; intentional damage voids the warranty and no further repair or replacement will be undertaken.
Proof of warranty coverage is the sales receipt or sales record. The Orator manufacturer's warranty is non-transferable.
Unwanted products can be returned within 14 days of receipt. Returned products must be unused, undamaged, and in their original packaging, with all original packaged contents and accessories included and intact. Return costs for unwanted items are the responsibility of the customer. Orator will inspect all returned products to ensure they meet these requirements. Refunds are processed within 14 days of receiving the returned products.
Have your serial number and purchase date ready.